Notification Delivery Tiers and Types

Delivery Tiers

The Urgency Tier determines delivery speed:

Tier	Name	Delivery
Tier 1	Critical	Sent immediately via SMTP
Tier 2	Actionable	Queued, bundled and sent every 10 minutes
Tier 3	Informational	Queued for daily digest

Tasks

Notification	Event Type	Trigger	Cadence	Tier
Task Assigned	`TaskAssigned`	User added to task (create or update)	On event	Tier 2
Task Shared	`TaskShared`	User added to task for awareness	On event	Tier 2
Task Unassigned	`TaskUnassigned`	User removed from task on update	On event	Tier 2
Task Start Reminder	`TaskStarted`	Tasks whose start date is today	Daily (12:00 UTC)	Tier 3
Task Due Reminder	`TaskDueDateApproaching`	Days-out check before due date	Daily at 30 / 15 / 7 / 2 days out (12:04 UTC)	Tier 3
Task Overdue Reminder	`TaskOverdue`	Tasks past due date	Daily (22:30 UTC)	Tier 3
Task Ready for Approval	`TaskReadyForApproval`	Task submitted for review	On event	Tier 2
Task Approved	`TaskApproved`	Approver approves task	On event	Tier 2
Task Rejected	`TaskRejected`	Approver rejects task	On event	Tier 2
Task Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "Task Reminders", "Task Assigned", "Task Shared"

Risks

Notification	Event Type	Trigger	Cadence	Tier
Risk Assigned	`RiskAssigned`	User added to risk (create or update)	On event	Tier 2
Risk Unassigned	`RiskUnassigned`	User removed from risk on update	On event	Tier 2
Risk Due Reminder	`RiskDueDateApproaching`	Days-out check before due date	Daily at 30 / 15 / 7 / 2 days out (12:18 UTC)	Tier 3
Risk Overdue Reminder	`RiskOverdue`	Risks past due date	Daily (12:16 UTC)	Tier 3
Risk Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "Risk Reminders", "Risk Assigned"

Questionnaires

Notification	Event Type	Trigger	Cadence	Tier
Questionnaire Assigned	`QuestionnaireAssigned`	User added to Questionnaire (create, update, or delegate)	On event	Tier 2
Questionnaire Unassigned	`QuestionnaireUnassigned`	User removed from Questionnaire on update	On event	Tier 2
Questionnaire Start Reminder	`QuestionnaireStarted`	Questionnaires whose start date is today	Daily (12:36 UTC)	Tier 3
Questionnaire Due Reminder	`QuestionnaireDueDateApproaching`	Days-out check before due date	Daily at 30 / 15 / 7 / 2 days out (12:42 UTC)	Tier 3
Questionnaire Overdue Reminder	`QuestionnaireOverdue`	Questionnaires past due date (role-aware: submitted → reviewers only; unsubmitted → non-reviewers only)	Daily (12:40 UTC)	Tier 3
Questionnaire Submitted	`QuestionnaireReadyForApproval`	Questionnaire submitted for review	On event	Tier 2
Questionnaire Accepted	`QuestionnaireAccepted`	Reviewer accepts Questionnaire	On event	Tier 2
Questionnaire Question Rejected	`QuestionnaireQuestionRejected`	Reviewer rejects a specific question or control	On event	Tier 2
AI Processing Complete	`QuestionnaireProcessingComplete`	AnswerAssist AI finishes processing	On event	Tier 1

Notification preference gate: "Assessment Reminders", "Assessment Assigned", "Assessment Submitted" , "Assessment Accepted", "Control Rejected" (control or question rejected)

Audits

Notification	Event Type	Trigger	Cadence	Tier
Audit Assigned	`AuditAssigned`	User assigned to audit (create or update; Auditors + Auditees)	On event	Tier 2
Audit Unassigned	`AuditUnassigned`	User removed from audit on update	On event	Tier 2
Auditee - Audit Upcoming (Start Date)	`AuditUpcoming`	Auditees reminded before audit start date (30-day suppressed if created same day)	Daily at 30 / 15 / 7 / 2 days out (07:32 UTC)	Tier 3
Auditor - Audit Upcoming (Observation Start)	`AuditUpcoming`	Auditors reminded before observation period (30-day suppressed if created same day; unactivated users get account-setup nudge)	Daily at 30 / 15 / 7 / 2 days out (07:34 UTC)	Tier 3
Audit End Approaching (End Date)	`AuditApproaching`	Auditees reminded before audit end date	Daily at 15 / 7 / 2 days out (07:30 UTC)	Tier 3
Audit Complete Reminder	`MarkAuditComplete`	Auditors reminded to mark overdue audit complete (every other day after end date, capped at 14 days)	Daily on odd-day offsets: day 1, 3, 5, 7, 9, 11, 13 (12:32 UTC)	Tier 2
Audit Marked Complete	`AuditMarkedComplete`	Audit marked complete by auditor	On event	Tier 2
Auditor Request Created	`AuditorRequestCreated`	Auditor creates an evidence request for auditees	On event	Tier 2
Auditor Request Responded	`AuditorRequestResponded`	Auditee responds to an evidence request	On event	Tier 2
Audit Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Contracts

Notification	Event Type	Trigger	Cadence	Tier
Contract Assigned	`ContractAssigned`	User added to contract (create or update)	On event	Tier 2
Contract Unassigned	`ContractUnassigned`	User removed from contract on update	On event	Tier 2
Contract Renewal Reminder	`ContractRenewal`	Days-out check before end date (active contracts, StatusID=2)	Daily at 90 / 60 / 30 / 15 / 7 / 2 days out (12:26 UTC)	Tier 3
Contract Expiration Reminder	`ContractExpired`	Expired contracts past end date (StatusID=2)	Daily (12:28 UTC)	Tier 3
Contract Termination Reminder	`ContractTermination`	Termination notice window (end date minus notice period; only contracts with a termination period)	Daily at 28 / 14 / 7 days before deadline (12:24 UTC)	Tier 3
Contract Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "Contract Renewal Reminders", "Contract Assigned", "Contract Expiration Reminders", Contract Termination Reminders"

Policies

Notification	Event Type	Trigger	Cadence	Tier
Policy Owner Assigned	`PolicyOwnerAssigned`	Owner set on policy	On event	Tier 2
Policy Approver Assigned	`PolicyApproverAssigned`	Primary or secondary approver set	On event	Tier 2
Policy Contributor Assigned	`PolicyContributorAssigned`	Contributor added to policy	On event	Tier 2
Policy Ready for Approval	`PolicyReadyForApproval`	Policy submitted for approval	On event	Tier 2
Policy Approved	`PolicyApproved`	All approvers approved	On event	Tier 2
Policy Declined	`PolicyDeclined`	Approver declines policy	On event	Tier 2
Policy Renewal Reminder	`PolicyRenewal`	Days-out check before renewal date (sent to policy owner)	Daily at 90 / 60 / 30 / 15 / 7 / 2 days out (00:45 UTC)	Tier 3
Policy Signature Requested	`PolicySignatureRequested`	Signing link sent to external recipient (DispatchExternalAsync)	On event	Tier 1
Policy Signed	`PolicySigned`	External recipient signed policy (DispatchExternalAsync)	On event	Tier 1
Policy Signature Reminder	`PolicySignatureReminder`	Elsa cron + manual admin trigger (DispatchExternalAsync); server-side 24h cooldown	Daily (01:15 UTC) + on-demand	Tier 1

Third Parties

Notification	Event Type	Trigger	Cadence	Tier
Third Party Assigned	`ThirdPartyAssigned`	User added to vendor (create or update)	On event	Tier 2
Third Party Unassigned	`ThirdPartyUnassigned`	User removed from vendor on update	On event	Tier 2
Third Party Research Complete	`ThirdPartyResearchComplete`	Deep research / vendor insights scan finishes	On event	Tier 1
Third Party Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "Third Party Assigned"

Clients

Notification	Event Type	Trigger	Cadence	Tier
Client Assigned	`ClientAssigned`	User added to client (create or update)	On event	Tier 2
Client Unassigned	`ClientUnassigned`	User removed from client on update	On event	Tier 2
Client Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "Client Assigned"

Incidents

Notification	Event Type	Trigger	Cadence	Tier
Incident Assigned	`IncidentAssigned`	User added to incident (create or update)	On event	Tier 2
Incident Unassigned	`IncidentUnassigned`	User removed from incident on update	On event	Tier 2
Incident Overdue Reminder	`IncidentOverdue`	Incidents past due date	Daily (12:20 UTC)	Tier 3
Incident Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "Incident Reminders", "Incident Assigned"

Assets

Notification	Event Type	Trigger	Cadence	Tier
Asset Assigned	`AssetAssigned`	User added to asset (create or update)	On event	Tier 2
Asset Unassigned	`AssetUnassigned`	User removed from asset on update	On event	Tier 2
Asset Bulk Upload Failure	`BulkUploadFailure`	CSV import has failed rows	On event	Tier 1

Notification preference gate: "IT Asset Assigned"

Blueprints

Notification	Event Type	Trigger	Cadence	Tier
Results Available	`BlueprintResultsAvailable`	Scheduled query run completes (sent to recipients)	On schedule completion	Tier 2
Results Ready for Review	`BlueprintResultsReadyForReview`	Scheduled query run completes (sent to approvers); also manual batch reminder	On schedule completion + on-demand	Tier 2
Results Failed	`BlueprintResultsFailed`	Scheduled query run fails	On schedule completion	Tier 2

Cross-Module / Platform

Notification	Event Type	Trigger	Cadence	Tier
User Mentioned (Comments)	`UserMentioned`	User @-mentioned in a discussion comment	On event	Tier 2
User Invite	`UserInvite`	Admin invites a new user to the platform	On event	Tier 1
Report Exported	`ReportExported`	User exports a report from Report Designer	On event	Tier 1
Form Entry Submitted	`FormEntrySubmitted`	Dynamic form entry submitted	On event	Tier 1

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Note
All notifications preferences live in the Associated Users tab of User Access Management.